A customer is the enterprise’s God and meeting the customer’s demands is one of the important contents of the enterprise’s marketing work. Based on the principle of “full types, superior quality and famous brand”, the company never ceases seeking after new things and excellency, provides the customers with superior services and meets the users’ needs.
　1、 Presale service
　1．1 The company shall give details to the users on the products and quality.
　1．3 The company sets up a service hotline to answer all kinds of questions and problems about the products. The service hotline is 86-577-62316888.
　2、 In-sale service
　2．1 All major users purchasing spots in the company shall complete a user service follow-up card. 。
　2．2 Marketing Department shall contact by telephone any new developed users within one week of the delivery to ask about the receiving acceptance of the delivery, including whether the product quality may meet the customers’ demands, transport means, packaging and the customers’ other requests.
　2．3 Regarding any new developed products, it is required that there shall be someone available while the delivery reaches, who is responsible for introducing the products to the users, assisting in installations, introducing the use methods and technical requirements.
　2．4 Visits shall be made 1 to 2 times for key users to ask for their ideas and solve the users’ problems.
　3、 After-sales service
　3．1 When any problem on the product’s quality occurs, it is required to reply it within 24 hours after receiving the customer’s complaint. Service personnel shall reach the spot to solve the problem within 48 hours.
　3．2 When any products incur any quality problems, our company is responsible for refunding, changing and repairing till the customer is satisfied.
　3．3 All expenses for settling the quality problems are borne by our company.